In the unlikely event that your product is damaged or defective, Please contact Flowerfield Enterprises as soon as possible. If something is wrong with an order, we certainly want to help.
Worms are guaranteed live delivery. Care should be taken to see that the worms are taken inside from a mail box or delivery person especially in extreme (over 85 degrees F) heat or extreme (under 32 degrees F) cold. If they are not viable when received please call for a replacement.
If products have been damaged in shipping or are missing, Flowerfield Enterprises will replace the products or refund the price of those products. The decision to replace or refund will be made in consultation with you, the customer, as to which solution is acceptable for both parties.
If you believe that you have received product that is not what you ordered, please contact Flowerfield Enterprises at 1-800-587-1478 on the first available business day. The decision to replace or refund will be made in consultation with you, the customer, as to which solution is acceptable for both parties.
If you have ordered and received a product that you decide you do not want a refund may be considered if that product is saleable upon its return. Flowerfield Enterprises will not refund shipping nor pay to have the product returned.
Flowerfield Enterprises strives to provide our customers the best customer service possible. If you have any questions regarding returns, shipping, or products, please contact a Customer Service Representative, toll-free at 1-800-587-1478 or by email at nancy@wormwoman.com
